- Marketing
- Everything a business does to understand its customers and connect the right product with them — at the right price, in the right place, with the right message. It is much broader than advertising.
- Marketing mix (the four P's)
- The set of controllable decisions a business makes to sell a product: Product, Price, Place, and Promotion. These levers are tuned together so they tell one consistent story.
- Product
- The good or service a business offers, including its features, quality, design, and brand. The product is what actually delivers value to the customer.
- Features vs. benefits
- A feature is what a product has (a fast processor); a benefit is what that feature does for the customer (apps load instantly). Customers pay for benefits, not features.
- Brand
- The name, symbols, and reputation that make a product recognizable and trusted. A strong brand helps a product stand out and can let a business charge more.
- Product life cycle
- The stages a product passes through over time: introduction, growth, maturity, and decline. Knowing the stage helps a business decide whether to invest, defend, or move on.
- Price
- The amount a customer pays for a product. Price determines profit and also sends a signal about the product's quality and value.
- Pricing approaches
- How a business decides on a price: cost-based (cost plus a markup), value-based (what the benefit is worth to the customer), or competitor-based (relative to rivals). Psychological pricing (like $9.99) shapes how the price feels.
- Place (distribution)
- The third P: decisions about where and how a product is made available so customers can actually get it — stores, websites, apps, and delivery.
- Distribution channel
- The path a product travels from maker to customer. A direct channel sells straight to the customer; an indirect channel passes through intermediaries such as wholesalers and retailers.
- Promotion
- The fourth P: all the ways a business communicates with customers to inform, persuade, and remind them about a product.
- Promotional mix
- The combination of promotion tools a business uses: advertising, sales promotions, personal selling, and public relations, increasingly delivered through digital and social media.
- Marketing communications
- Coordinating every promotion so one clear, consistent message reaches the right audience across all channels.
- Market research
- The organized process of gathering and analyzing information about customers, competitors, and the market so decisions are based on evidence instead of guesses. Primary research is new firsthand data (surveys, interviews); secondary research is existing published data.
- Target market
- The specific group of customers a business chooses to focus on and design its marketing mix around, identified by dividing the broad market into segments (market segmentation).
- Consumer behavior
- How and why people make buying decisions — shaped by needs, emotions, habits, social influences, and mental shortcuts. Understanding it helps a business market honestly and effectively.